Refund policy

Refund Policy

Thank you for shopping with me. I want to ensure that you have a satisfying shopping experience at our store. Below is my refund policy which outlines the terms and conditions for returns, refunds, and exchanges:

30-Day Return Window: You have a 30-day window from the date of delivery to request a return or exchange for eligible products. After 30 days, we regret that we cannot offer you a refund or exchange.

Eligibility for Refunds and Exchanges: To be eligible for a refund or exchange, the item must be unused, in its original condition, and in the original packaging. Additionally, the item should not have any signs of damage or wear.

Restocking Fee: A 15% restocking fee will be deducted from the refund amount for all eligible returns. This fee helps us cover the costs associated with processing the return and restocking the item.

Flat Rate Shipping Cost: For all eligible returns, the customer will be responsible for covering the shipping costs associated with sending the item back to us. Please note that the initial shipping charges are non-refundable.

All Sales Final: Items marked with the description "ALL SALES FINAL" are non-refundable and cannot be exchanged. Please review product descriptions carefully before making a purchase.

Refund Process: To initiate a refund or exchange, please follow these steps:

  1. Contact our customer support team within the 30-day return window to request a return or exchange.
  2. Provide your order number, the reason for the return, and any relevant information.
  3. Our customer support team will review your request and provide you with further instructions.

Refund Approval: Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, the refund amount will be processed to your original payment method within a reasonable timeframe.

Exclusions: Certain products may be exempt from our refund policy due to hygiene reasons or other specific circumstances. Such exceptions will be clearly stated in the product description.

Please note that this refund policy is subject to change at any time. Any revisions will be posted on our website with the updated effective date. We recommend reviewing this policy periodically to stay informed of any changes.